Terms of Service
Effective Date: 1 March 2025
Welcome to Holistik Skincare. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Holistik Skincare Pty Ltd ("Holistik Skincare", "we", "our" or "us"). By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website.
1. Eligibility
By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian to use this website and purchase our products.
You agree to provide accurate, complete and current information when creating an account or placing an order.
2. Products and Availability
Holistik Skincare offers premium cosmetic skincare products through our online store and various retailers.
All products are subject to availability. We reserve the right to discontinue products, limit purchase quantities or refuse orders at our discretion.
Product images are provided for illustrative purposes only. Actual product colours and packaging may vary slightly due to manufacturing updates or differences in screen displays.
3. Pricing and Payment
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
We accept approved payment methods displayed during checkout.
Payment must be received in full before an order is processed and dispatched.
We reserve the right to correct pricing errors or inaccuracies at any time prior to accepting an order.
4. Orders
After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.
We reserve the right to refuse or cancel any order due to:
- product unavailability
- suspected fraud
- pricing or website errors
- incorrect customer information
- circumstances beyond our reasonable control
If payment has already been processed for a cancelled order, a full refund will be issued.
5. Shipping and Delivery
We aim to dispatch orders promptly; however, delivery timeframes are estimates only.
Delivery may vary depending on your location and the shipping provider.
Holistik Skincare is not responsible for delays caused by postal services, couriers, customs, weather events or circumstances beyond our reasonable control.
Risk in the products passes to you upon delivery.
6. Returns and Refunds
Our Returns Policy forms part of these Terms.
Where you are entitled to a return under our Returns Policy or the Australian Consumer Law, we will provide an appropriate remedy including repair, replacement or refund where applicable.
Products returned due to change of mind must comply with our Returns Policy.
Nothing in these Terms limits your rights under the Australian Consumer Law.
7. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation that cannot legally be excluded.
Where our liability cannot legally be excluded, it is limited to the extent permitted by law.
8. Website Information
The information provided on this website is intended for general informational purposes only.
While we make reasonable efforts to ensure that all information is accurate and current, Holistik Skincare does not guarantee that all website content is complete, accurate or up to date.
We reserve the right to correct any errors, inaccuracies or omissions and to update product information, pricing, availability or website content without prior notice.
9. Cosmetic Products Disclaimer
Holistik Skincare products are cosmetic products only.
Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Information provided on this website is not medical advice and should not replace advice from your doctor, dermatologist or other qualified healthcare professional.
10. Individual Results
Every person's skin is unique.
Results shown in product descriptions, testimonials, customer reviews, before-and-after images or marketing materials are individual experiences only and should not be interpreted as guarantees.
Results will vary depending on skin type, age, lifestyle, consistency of use and other individual factors.
11. Product Use
Customers are responsible for using products as directed.
We strongly recommend:
- performing a patch test before first use
- discontinuing use if irritation occurs
- consulting a healthcare professional if you have a known skin condition, allergies, are pregnant or breastfeeding, or have concerns about product suitability.
Products are intended for external use only.
Avoid contact with eyes unless specifically stated on the product.
Keep products out of reach of children.
12. Allergies and Ingredient Information
Although every effort is made to keep ingredient information accurate and current, customers should always refer to the ingredient list printed on the product packaging before use.
If you have known allergies or ingredient sensitivities, it is your responsibility to carefully review the ingredient list prior to purchasing or using our products.
Individual allergic reactions and sensitivities cannot always be predicted.
13. Product Formulations
We continually improve our formulations and reserve the right to change ingredients, packaging, product names or specifications without prior notice.
Customers should always review the packaging supplied with each purchase before use.
14. Limitation of Liability
To the maximum extent permitted by Australian law, Holistik Skincare is not liable for any indirect, incidental, consequential or special loss arising from the use of this website or our products.
Holistik Skincare is not responsible for adverse reactions resulting from:
- undisclosed allergies or sensitivities
- misuse of products
- failure to follow product instructions
- failure to perform a recommended patch test
- use of products contrary to medical advice.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited under the Australian Consumer Law.
15. User Responsibilities
You agree not to:
- use the website for unlawful purposes
- interfere with website security
- upload malicious software or code
- attempt to gain unauthorised access to our systems
- copy or misuse website content without permission.
You are responsible for maintaining the confidentiality of your account credentials.
16. Intellectual Property
All content appearing on this website, including but not limited to text, product descriptions, graphics, photographs, videos, logos, icons, branding, layouts and designs, is owned by or licensed to Holistik Skincare and is protected by Australian intellectual property laws.
You may not reproduce, distribute, modify, publish or commercially exploit any content without our prior written permission.
The Holistik Skincare name, logo and associated branding remain the property of Holistik Skincare Pty Ltd.
17. Third-Party Links
Our website may contain links to third-party websites for your convenience.
Holistik Skincare does not control or endorse those websites and accepts no responsibility for their content, products, services or privacy practices.
Accessing third-party websites is at your own risk.
18. Force Majeure
Holistik Skincare will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, pandemic, strikes, transport disruptions, internet outages, government action or supplier failures.
19. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection, use and storage of your personal information in accordance with our Privacy Policy.
20. Changes to These Terms
We may update these Terms from time to time.
Changes become effective immediately upon publication on this website.
Your continued use of the website following any changes constitutes acceptance of the updated Terms.
21. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia.
Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
22. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Holistik Skincare Pty Ltd
Email: support@holistikskincare.com.au
Website: https://holistikskincare.com.au/