Shipping & Returns

We aim to make your shopping experience seamless and stress-free. Below you’ll find detailed information about our shipping and returns policies to help you shop with confidence.

Shipping Policy

AUSTRALIA Shipping Rates and Delivery Times

  • Standard Express Shipping: Delivered within 2 business days.
  • Shipping Costs: Orders over $75: Free Standard Express Shipping
    Orders under $75: Shipping fee of $10

Note: Delivery times may vary depending on your location and external factors, such as carrier delays or public holidays.

INTERNATIONAL Shipping

We currently offer International Shipping to USA & NZ.

USA Shipping Rates and Delivery Times

  • Standard Express Shipping: Delivered within 5-8 business days.
  • Shipping Costs: Orders over US$100: Free Standard Express International Air Shipping
    Orders under US$100: Shipping fee of US$20

    Note: Delivery times may vary depending on your location and external factors, such as carrier delays or public holidays.

    For more details international shipping, contact us at support@holistikskincare.com.au.

    NEW ZEALAND Shipping Rates and Delivery Times

    • Standard Express Shipping: Delivered within 5-8 business days.
    • Shipping Costs: Orders over NZ$75: Free Standard Express International Air Shipping
      Orders under NZ$75: Shipping fee of NZ$15

      Note: Delivery times may vary depending on your location and external factors, such as carrier delays or public holidays.

      Order Processing

      All orders are processed within 1 business day (excluding weekends and holidays). Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your delivery.

      Returns & Refunds Policy

      At Holistik Skincare, we want you to shop with confidence. This policy explains how we handle returns, refunds, damaged items and our Youthful Glow Shroom Cream 30-Day Calm Skin Guarantee.
      Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable law.

      1. Australian Consumer Law

      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may choose a refund or replacement. If a product has a minor problem, we will provide an appropriate remedy within a reasonable time.
      This includes products that are faulty, unsafe, significantly different from their description or sample, or not fit for a purpose we represented they would be fit for. We may ask for reasonable proof of purchase and assess the product before determining the appropriate remedy.
      For customers outside Australia, any non-excludable rights available under applicable local consumer law are not affected by this policy.

      2. Change-of-mind purchases

      Except where required by law or where the 30-Day Calm Skin Guarantee applies, Holistik Skincare does not offer refunds, exchanges or store credit for change of mind.
      This includes where you:
      • no longer want the item;
      • ordered the wrong product;
      • found the item at a lower price elsewhere; or
      • have changed your mind after receiving a product that matches its description and is not faulty.
      For hygiene and safety reasons, we cannot accept returns of opened or used skincare products except where a product is faulty, where consumer guarantees apply, or where an eligible claim is made under the 30-Day Calm Skin Guarantee.

      3. Youthful Glow Shroom Cream 30-Day Calm Skin Guarantee

      We stand behind Youthful Glow Shroom Cream and want you to feel confident trying it.
      If you use Youthful Glow Shroom Cream as directed for 30 days and it does not help your skin feel calmer or reduce the appearance of visible redness, we will refund the purchase price paid for one eligible product.

      Eligibility

      To make a claim under this voluntary guarantee:
      • the product must be purchased directly from holistikskincare.com.au;
      • the claim must be submitted within 45 days of delivery;
      • you must provide your order number or other reasonable proof of purchase;
      • the product must have been used in accordance with the directions on the product or product page;
      • the guarantee is limited to one claim per customer for one unit of Youthful Glow Shroom Cream; and
      • the claim must relate to your experience using the product, rather than a change of mind, an incorrect order or an unrelated skin condition.
      If Youthful Glow Shroom Cream was purchased as part of a bundle, the refund is limited to the amount paid for the eligible Youthful Glow Shroom Cream component of that order. We will confirm this amount with you before processing the refund.

      How to claim

      Email returns@holistikskincare.com.au with:
      1.  your order number;
      2.  the email address used at checkout;
      3.  a short note confirming how you used the product; and
      4.  confirmation that you are making a claim under the 30-Day Calm Skin Guarantee.
      We may ask reasonable follow-up questions to understand your routine and support your claim. We do not require before-and-after photographs.
      Please do not send opened product back unless we ask you to do so. If your claim is approved, we will refund the purchase price paid for the eligible product to the original payment method. Original shipping charges are not included in this voluntary guarantee, unless required by law.
      This guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.

      4. Damaged, faulty or incorrect items

      If your order arrives damaged, faulty, incorrectly supplied or substantially different from its description, please contact returns@holistikskincare.com.au as soon as reasonably practicable.
      To help us resolve the issue quickly, include:
      • your order number;
      • a brief description of the issue; and
      • clear photographs of the product, packaging and any damage where available.
      Photographs are helpful for assessing transit damage, but failure to contact us within a particular number of days does not remove any rights you may have under the Australian Consumer Law.
      Depending on the issue and your rights under applicable law, we may provide a replacement, refund or another appropriate remedy. If a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return postage or transport costs in accordance with the Australian Consumer Law.

      5. How to contact us

      To request a return, refund or assistance with an order, email returns@holistikskincare.com.au with your order number and a short description of the issue.
      Please wait for return instructions before sending any product to us. This helps us ensure the item is directed to the correct address and that we can process your request efficiently.

      6. Refund timing and payment method

      Once a refund is approved, we aim to process it within 5–7 business days. Refunds are issued to the original payment method unless we agree otherwise with you.
      Your bank or payment provider may take additional time to make the funds available in your account.

      7. Gift cards and final-sale items

      Gift cards are not redeemable for cash and are not refundable except where required by law.
      Final-sale items are not eligible for voluntary change-of-mind returns. However, they remain covered by any applicable consumer guarantees.

      8. Policy updates

      We may update this policy from time to time. The policy in effect when you placed your order will apply to that order, subject always to rights that cannot be excluded by law.