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Shipping & Returns
We aim to make your shopping experience seamless and stress-free. Below you’ll find detailed information about our shipping and returns policies to help you shop with confidence.
Shipping Policy
Australia (AUD) - Shipping Rates and Delivery Times
- Standard Express Shipping: Delivered within 1-2 business days.
Shipping Costs:
- Orders over $100 AUD: Free Standard Express Shipping
- Orders under $100 AUD: Standard Express Shipping fee of $10 AUD
Note: Delivery times may vary depending on your location and external factors, such as carrier delays or public holidays.
International Shipping
United States of America (USD) - Shipping Rates and Delivery Times
- Standard Air Freight Shipping: Delivered within 6-10 business days.
Shipping Costs:
- Orders over $150 USD: Free Standard Air Freight Shipping
- Orders under $150 USD: Standard Air Freight Shipping fee of $30 USD
Note: Delivery times may vary depending on your location and external factors, such as carrier delays or public holidays.
International Shipping
New Zealand (NZD) - Shipping Rates and Delivery Times
- Standard Air Freight Shipping: Delivered within 6-10 business days.
Shipping Costs:
- Orders over $100 NZD: Free Standard Air Freight Shipping
- Orders under $100 NZD: Standard Air Freight Shipping fee of $15 NZD
Note: Delivery times may vary depending on your location and external factors, such as carrier delays or public holidays.
For more details international shipping, contact us at support@holistikskincare.com.au.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your delivery.
Returns Policy
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a straightforward return process.
Return Eligibility
- Items must be returned within 30 days of purchase.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required (order confirmation or receipt).
Non-Returnable Items
- Gift cards.
- Products marked as final sale.
How to Initiate a Return
- Email us at returns@holistikskincare.com.au with your order details and reason for return.
- Our team will provide you with return instructions, including the return address.
- Once your return is received and inspected, we’ll process your refund or exchange within 5–7 business days.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery at support@holistikskincare.com.au with photos and a description of the issue. We’ll resolve the matter promptly with a replacement or refund.
Product Pairing
Product Data
Why Holistik?
We support your entire wellness journey, and the planet.
Sustainable Formulas
We transform imperfect produce into luxurious skincare formulas.
All-Natural Ingredients
We use native extracts and plant-based science.
Mushroom Marvels
We use the power of mushrooms for anti-aging and wellness.
Reviews
Trusted by lovers of great skin.
Frequently Asked Questions
Are your products vegan and cruelty-free?
Most of our Holistik Skincare products are 100% vegan, cruelty-free, and made with sustainably sourced ingredients, except for the Youthful Glow Shroom Cream as this contains honey and Gentle Soothing Balm as it contains beeswax.
What are upcycled ingredients?
Upcycled ingredients are sourced from imperfect produce and byproducts of other industries (like food manufacturing, agriculture) that would otherwise go to waste. These ingredients retain their high-quality benefits and align with our commitment to sustainability.
Are your products suitable for sensitive skin?
Our products are crafted with gentle, natural ingredients to suit various skin types, including sensitive skin. If you have specific concerns, we recommend performing a patch test before full use.
Do your products contain synthetic fragrances or harmful chemicals?
No, our formulations are free from synthetic fragrances, sulfates, parabens, silicones, and other harmful chemicals.